Join Our Team as a Technical Support Representative

Are you passionate about delivering exceptional customer experiences? As a

Technical Support Representative

, you'll play a critical role in providing world-class support for our direct consumers and Warranty RMA services. This role demands professionalism, technical expertise, and a commitment to Corsair's high standards of quality.

Responsibilities

  1. Serve as the first point of contact for technical questions and troubleshooting.
  1. Provide customer-focused communication with professionalism at all organizational levels.
  1. Build and maintain strong relationships aligned with Corsair's core values.
  1. Identify opportunities to improve the customer experience and provide feedback on technical issues to product owners.
  1. Clearly communicate and execute Corsair's Limited Warranty Policy.
  1. Demonstrate a strong understanding of diagnostic steps for major computer parts, peripherals, and accessories.
  1. Apply knowledge of computer building, operation, peripherals, and internal/external hardware.

Qualifications

Education

  1. High School Diploma (required).

Language Skills

  1. Fluent in English; bilingual skills are a plus.

Experience

  1. Prior experience in a multichannel technical support role (phone, email, live chat).
  1. Familiarity with Shopify, Zendesk, Microsoft tools, hardware diagnostic tools, and basic software like Corsair iCUE.

Professional Skills

  1. Excellent written and verbal communication skills with strong grammar and attention to detail.
  1. Typing proficiency: at least 60 words per minute with high accuracy.
  1. Strong time management and prioritization skills, with the ability to meet deadlines under pressure.
  1. May require passing a typing and grammar test prior to onboarding.

Attributes

  1. Empathetic, understanding, and skilled in resolving customer concerns.
  1. Calm under pressure, with the ability to de-escalate tense situations professionally.
  1. Enthusiastic, dependable, and customer-focused mindset.
  1. Detail-oriented, with high accuracy in troubleshooting and providing feedback.

Additional Information

  1. Schedule

    2. Weekend availability required; some holidays may also be needed.

  1. Internet Requirements

    2. High-speed broadband connection required (proof of speed may be requested).

    If you're eager to provide outstanding technical support and excel in a fast-paced environment, we'd love to hear from you!

    CORSAIR (NASDAQ:CRSR), founded in 1994, is a leading global developer and manufacturer of high-performance gaming and streaming gear. With 21 different product lines, CORSAIR offers a complete range of products that help digital athletes perform at their peak and enable streaming creators to produce studio-quality content for their fans. CORSAIR has built a passionate base of loyal customers due to its gamer

  2. and creator-centric design philosophy, commitment to high performance, and professional quality.

    3. The company has received more than 4,000 product awards and has a footprint that reaches customers in more than 75 countries. CORSAIR also includes subsidiary brands Elgato, which provides premium studio equipment and accessories for content creators, SCUF Gaming, which builds custom-designed controllers for competitive gamers, and ORIGIN PC, a builder of custom gaming and workstation desktop PCs and laptops.

BENEFITS

  1. Comprehensive medical, dental, and vision benefits
  1. Bonus
  1. 401K Plan
  1. Tuition Assistance
  1. Employee Discount Purchase Program
  1. Paid Parental Leave
  1. Employee Stock Purchase Program
  1. Generous paid time off and holidays
  1. Pet Insurance
C

Technical Support Representative (Remote) at Corsair

Any • Milpitas, CA, USA

Corsair is hiring a Technical Support Representative (Remote). Apply now and make the next move in your career!