Description:

Job Description

  1. TITLE

    2. Technical and Design Support Specialist

  1. DEPARTMENT

    2. General and Administrative

  1. REPORTS TO

    2. Head of G&A

Overview

We are seeking a detail-oriented and resourceful individual to manage various technical and creative responsibilities across our operations. The role involves a mix of platform management, IT administration, design support, and in-person technical troubleshooting. The ideal candidate is tech-savvy, organized, and thrives in a dynamic environment.

Key Responsibilities

1. Commerce Platform Management (40%)

  1. Manage and update Shopify stores for all brands, including product listings, catalogs, inventory, and promotional campaigns.
  1. Ensure seamless integration of third-party apps and plugins to enhance platform functionality.
  1. Monitor site performance, resolve technical issues, and implement improvements to optimize user experience.
  1. Generate and analyze reports on sales, site traffic, and customer behavior.

2. IT Administration (20%)

  1. Oversee and maintain Google Workspace (Email, Drive, Domains) for all team members.
  1. Manage passwords and ensure secure access to company systems and platforms.
  1. Maintain up-to-date documentation of credentials and administrative procedures.

3. Design Support for Sales (20%)

  1. Collaborate with sales and production teams to create visually appealing marketing materials and digital assets for all brands.
  1. Assist in the creation and maintenance of brand-specific templates for online and offline promotions.
  1. Ensure designs align with brand guidelines and contribute to cohesive brand representation.

4. In-Person Technical Support (20%)

  1. Provide on-site troubleshooting for internet connectivity, POS systems (e.g., Square), and other tech-related issues.
  1. Coordinate with external service providers for hardware/software support when needed.
  1. Set up and maintain workstations and ensure smooth operation of office tech equipment.

Qualifications

  1. Proven experience with Shopify or similar e-commerce platforms.
  1. Strong proficiency in IT administration tools, including Google Workspace.
  1. Basic graphic design skills with familiarity in tools like Adobe Creative Suite or Canva.
  1. Technical troubleshooting skills with a focus on POS systems and network connectivity.
  1. Excellent organizational and multitasking abilities.

Key Competencies

  1. Attention to detail and a proactive approach to problem-solving.
  1. Strong communication skills and ability to work collaboratively across teams.
  1. Flexibility to adapt to a variety of tasks in a fast-paced environment.
  1. Commitment to staying updated on relevant technologies and industry trends.

Work Environment

  1. Hybrid role with both on-site and remote responsibilities.
  1. Flexible hours may be required to accommodate troubleshooting or urgent tasks.

    2. This position offers the opportunity to be at the heart of our operations, bridging technology, creativity, and customer success. If you’re ready to contribute your diverse skill set to a growing team, we’d love to hear from you!

    Requirements

* Proven experience with Shopify or similar e-commerce platforms.

  1. Strong proficiency in IT administration tools, including Google Workspace.
  1. Basic graphic design skills with familiarity in tools like Adobe Creative Suite or Canva.
  1. Technical troubleshooting skills with a focus on POS systems and network connectivity.
  1. Excellent organizational and multitasking abilities.
T

Technical and Design Support Specialist at Talitha Koum Coffee Roasters Inc

Any • Carlsbad, CA, USA

Talitha Koum Coffee Roasters Inc is hiring a Technical and Design Support Specialist. Apply now and make the next move in your career!