Store Manager

Position Reports to

: Senior Managers + Director of Retail

Job Description

The Store Manager will advance the Pacers Running mission, vision and strategies in our retail stores and provide day-to-day operational oversight excellence. The Store Manager will seek to enhance the customer experience and serve location customers through the highest level of service. This position performs all the duties of someone on the sales floor but with added management responsibilities. The Manager must be customer-service oriented, have excellent communication skills, and ability to manage both the back and front of house, as well as the ability to manage a staff. This position is responsible for the highest standards in front of house management including cleanliness, customer service, scheduled appointments, merchandising, special orders, and staff engagement. The Store Manager is also responsible for back of house management including inventory and scheduling of location employees. The Manger is trusted to make customer service decision that align with Pacers values.

Qualifications

Experience

1. Must have 1+ years experience in a retail environment, preferably at Pacers Running.

1. Must have experience in customer service, inventory management, and staff management.

Skills

1. Must have excellent communication skills, verbal and written.

1. Must be able to work effectively as a team.

1. Must be proficient in Shopify and Stocky.

1. Must be comfortable in fast-paced environment.

1. Must be available on weekends, holidays, and blackout dates.

1. Must have flexibility in schedule.

Pillars of Responsibility

Customer Engagement

1. Celebrate the accomplishment of all fitness enthusiasts.

1. Set the tone for the highest level of service on the floor.

1. Take scheduled appointments when necessary.

1. Manage and work the sales floor. 30 hours on the sales floor, 10 hours back office.

1. Help the Team Lead identify areas of improvement in store location.

1. Lead location staff by delivering best in class customer service.

1. Monitor daily customer and staff experience; promptly address customer feedback.

1. Be an ambassador to the sport of running and to Pacers Running.

Location Staff Management +Coaching

1. Proactively work with the Team Lead to attract and retain top talent to support sales and growth of the location and company.

1. Help foster staff development and moral supporting best in class customer service.

1. Help in new employee training by continuing education on the sales floor after orientation.

1. Bring staff concerns to the attention of the Team Lead in a prompt and timely manner.

Back of House Management

1. Maintain an orderly and clean back of house including stock rooms, offices, and restrooms.

1. Help maintain an accurate inventory and adhere to inventory scan schedules.

1. Manage defects, RAs, stock transfers and inventory receiving.

1. Oversee daily deposits.

1. Recognize the need for store and office supplies (pens, register tape, bags, bathroom product,cleaning supplies, cups).

1. Manage special orders for location. Front of House Management.

1. See to execution of store merchandising plans as created by merchandising team.

1. Execute vendor and brand promotions in locations.

1. Maintain a clean, organized, and easily navigated floor and any publicly facing space with product properly rotated, priced and stocked as well as clean counters and merchandising elements such as mannequins, window displays, sales and promotion signage.

1. Participate in company meetings and vendor presentations pertaining to the store location.

1. Identify areas of professional growth and communicate such with management.

Salary and Benefits

1. This is an exempt, full-time position. Salary starts at $50K.

1. Health, Dental, and vision benefits available

1. PTO

1. Gear and Event Registrations

Workplace + Schedule

Management will assign primary work locations. Actual hours may fluctuate based on need, staff schedules, vacation schedules, training, and travel. Working weekends, holidays, and evenings is expected including any blackout dates as detailed by the senior management.

In addition, travel to and attendance at vendor meetings, working at expositions off site, attending health fairs and other marketing or off-site sales activities, attendance at education workshops and management meetings, and participation in other evening and weekend activity is expected.

Available shifts and compensation: We have available shifts all days of the week. Compensation depends on your experience.

About Pacers Running: Pacers Running is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy.

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