Our Company

AliMed is a leading medical products manufacturer and distributor with a vast portfolio of high-quality offerings designed to improve patient outcomes and experiences spanning hospital to home. We remain committed to serving the needs of both patients and providers in the acute, rehab, and post-acute care communities by continuing to build on our strong foundation of innovation, responsiveness, and exceptional customer service that starts with our team of dedicated and talented employees.

As a part of the healthcare industry for over 50 years, AliMed is proud to continue to be able to make a difference through our people, processes, and products. If you would like to be a part of our community and thrive in an environment where you can create, implement, and drive results, we want to hear from you! We are actively seeking a

Shopify eCommerce Manager

to join our team. This is a hybrid role located in Dedham, MA.

Essential Duties and Responsibilities

This role is responsible for managing the day-to-day operations of the AliMed Shopify store, ensuring smooth functionality, and acting as the internal point of contact for Shopify-related issues and improvements.

1. Act as a Shopify Organization Administrator and manage all aspects of the AliMed Shopify store, including product listings, customer facing taxonomy, promotions, and UX enhancements.

1. Work closely with the third-party service provider and/or Shopify to troubleshoot issues and implement site improvements.

1. Ensure product data accuracy and build/optimize product pages and landing pages for search, conversion, and syndication.

1. Adhere to Security and compliance requirements to meet AliMed security policies.

1. Monitor Shopify site speed, checkout experience, overall usability and performance.

1. Monitor Shopify integrations with ERP, PIM, DAM, Third Party Shopify Apps (Nosto, Klaviyo, Klevu) and work with internal and external resources to troubleshoot any issues.

1. Ensure the Customer Experience (CE) Chat module is properly integrated into the Shopify website, work with Customer Care on any issues with Chat Performance and escalate as needed.

1. Act as a Subject Matter Expert (SME) and provide basic Shopify training and support for internal teams as needed.

1. Own Department SOPs documentation and library maintenance.

1. Stay up to date with e-commerce trends and best practices to ensure maximum sales potential.

1. Lead the Shopify release schedule and testing phases while adhering to AliMed's change management policies.

1. Manage Shopify application, setup, and maintenance to meet uptime requirements and exceed customer expectations.

1. Track key ecommerce KPIs (conversion rates, bounce rates, cart abandonment) and work with internal teams to improve performance.

1. Collaborate with AliMed's ERP system, marketing and business teams to optimize landing pages, promotions and integrations

Competencies and Skills

1. 3-5 years' experience in Shopify ecommerce operations, preferably with Shopify Plus.

1. Familiar with PIM and DAM technology (Salsify and Acquia a plus).

1. Hands-on experience managing Shopify stores (product management, collections, navigation, settings, checkout, etc.).

1. Understanding of Shopify Liquid templating, themes, HTML, CSS, apps, integrations and Shopify extensions.

1. Knowledge of ecommerce best practices, including UX, Search, personalization, and SEO/SEM for ecommerce.

1. Ability to coordinate with external Application Services/developers and troubleshoot platform issues.

1. Experience with analytics tools (Google Analytics, Shopify Analytics) to track performance.

Education and/or Work Experience Requirements

1. Bachelor's degree or equivalent; Shopify Certification preferred.

1. Ability to adapt quickly to shifting priorities and timelines.

1. Experience with Release Management, Business Process Improvement, and Organizational readiness.

1. Proficient in using Microsoft Office Suite, Teams & SharePoint.

1. Ability to communicate complex ideas both orally and in writing.

1. Promote culture consistent with company values and professional standards.

Physical Requirements

1. Ability to perform essential job functions consistently safely and successfully with federal, state and local standards, including meeting qualitative and/or quantitative standards.

1. Ability to maintain regular, punctual attendance.

1. Must be able to lift and carry up to >10 lbs.

1. Must be able to talk, listen and speak clearly.

*AliMed is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment and/or promotion without regard to race (including natural or protective hairstyles), color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, military/veteran status, age, or any other federally protected class.*