Job Title: PM of Global Commerce Operations

Department: eCommerce/IT

Reports To: Sr. Director, Global eCommerce & Marketing Operations

FLSA Status: Exempt

Location: Nashville, TN

ABOUT THE COMPANY: SVP Worldwide, through its affiliates, is the leading consumer sewing machine company, responsible for one-third of global household sewing machine sales. With iconic brands like SINGER®, HUSQVARNA® VIKING®, and PFAFF®, we've been innovators in the sewing industry for over 150+ years.

Headquartered in Nashville, TN, with regional offices in Milan and Mexico City, we reach consumers in over 180 countries. Our manufacturing and R&D centers span Asia, Latin America, and Europe, enhancing our global supply chain.

SVP Worldwide is at the forefront of innovation with mySewnet®, the first cloud-based operating system in our industry. Our product range includes everything from entry-level to advanced, internet-connected sewing machines, retailing up to $18,999, along with a variety of sewing accessories and software.

Our products are available through major retailers like Costco and Walmart, specialty stores like Joann and Michaels, online platforms such as Amazon, and our own 140 retail stores.

The sewing machine industry is a global sector experiencing growth. In developed markets, growth rates are expected to exceed GDP growth, according to Global Industry Analysts, Inc., a leading industry data source. This growth is driven by the millennial generation's interest in personalization, crafts, and self-expression. In developing markets, the industry is projected to grow at an annual rate of 4%, supported by the emerging middle class and the segment that uses sewing machines for household needs.

ABOUT THE POSITION

PM of Global Commerce Operations will provide both strategic management and oversight of eCommerce operations as well as day-to-day project management support for a global portfolio of growth initiatives.

Commerce Operations

1. Responsible for the optimization and maintenance of Global eCommerce platforms, ensuring ongoing peak functionality

1. Assist Sr. Director in identifying opportunities to optimize P&L through continuous improvement

1. Manage monthly sales and forecasting operations in collaboration with Global eCommerce leaders

1. Identify, manage and track eCommerce platform opportunities and updates in collaboration with Development team

1. Establish working processes across teams that enable full usage and optimization of a suite of eCommerce connected SaaS platforms, including PIM, DAM, fraud protection, shipping and returns

1. Partner cross-functionally with Order Management and Customer Care to manage, at high level, end-to-end fulfillment of orders

Project Management and Solutioning

1. Responsible for moving forward a global portfolio of projects and initiatives

1. Organize planning of new initiatives and projects, assuring documentation of key milestones and cross functional dependencies and prerequisites

1. Identify key stakeholders and participants for each project and initiative and document related communication processes

1. Partner closely with business systems analysis to ensure proper identification & tracking of key requirements, workstreams & testing processes

1. Partner closely with 3rd party providers to ensure timely execution against assigned tasks

1. Coordinate across internal teams to establish and drive a cross-functional working group

1. Track progression through 9 delivery gates of Request, Proceed or Cancel, Assign to Backlog/Effort/Project/Release/Sprint, Add to Global Project List, Design / Develop, Unit Test / Regression Test, User Acceptance Test, Promote to Production, Quality Check / Close

Education/Experience

1. A bachelor's degree is required

1. 5+ years of relevant eCommerce operations and project management experience required

1. Experience leading operations and developer resources

1. Experience with Project Tools such as; Jira, Asana, Trello required

1. Implementation and management of commerce products, digital tools such as Shopify and other commerce tools is required

1. Prior experience working in a matrixed & highly collaborative team is required

1. Prior experience with various delivery methodologies (waterfall, agile, hybrid, etc) is required

1. Relevant certifications (PMP, etc) are desirable

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This role is considered moderately sedentary, involving sitting most of the time. Exertion of up to 20 pounds of force occasionally to lift, carry, push, pull or otherwise move objects is expected.

WORK ENVIRONMENT

Works in a typical office environment, consistent work in office will be required with a hybrid remote schedule, in office Tuesday through Thursday each week. A fully remote option is not available.

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Must be able to communicate effectively with employees through multiple forms of technology with telephone and computer. Must be able to receive and convey information.

1. The person in this position needs to occasionally move about inside the office to access meeting rooms as well as can remain in a stationary position 50% of the time.