About the Role
We're looking for an Operations Manager to keep our daily operations running smoothly and ensure an excellent experience for our clients. This role is perfect for someone who wants to take ownership, improve processes, and grow within the company.
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Responsibilities
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Client Relations
Manage emails, schedule showroom meetings, and maintain strong customer relationships.
Order Management
Prepare estimates, production orders, and invoices, and track orders from start to finish.
Website & Online Presence
Update our website, manage product photos, and improve our online visibility.
Process Improvement
Find ways to make our operations more efficient, both online and offline.
Team Collaboration
Work closely with our manufacturing team to ensure quality and timely delivery.
What We're Looking For
We need someone who is
- Organized & Detail-Oriented -
You can juggle multiple tasks with accuracy.
- Proactive & Reliable -
You take initiative and follow through on commitments.
- Process-Driven -
You love making things more efficient.
- Tech-Savvy -
Experience with Shopify, Monday.com, Google Docs, or Adobe Lightroom is a plus (or a willingness to learn).
- A Strong Communicator -
You can clearly express ideas in writing and speech.
- Passionate About Luxury Goods -
Experience in this industry is a bonus but not required.
What We Offer
- A supportive and creative work environment.
- Opportunities for growth and career development.
- A chance to work with a company that values quality, precision, and craftsmanship.
Qualifications
- Bachelor's degree required.
- At least 3 years of customer-related experience.
- On-site presence at our showroom is a must.