Are you passionate about systems integration, workflow automation, and operational optimization? Do you thrive in a fast-paced, dynamic environment where you can enhance business efficiency, streamline processes, and drive productivity? If so, Melanin Money is looking for YOU to join our team as our

Operations Assistant

! This role is perfect for someone who enjoys collaborating across departments, implementing automation solutions, and optimizing CRM systems to keep everything running smoothly.

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About the Role

The

Operations Assistant

at Melanin Money plays a crucial role in supporting cross-functional teams, improving operational workflows, and ensuring seamless integration across platforms. You will work closely with customer service, marketing, and sales teams to create automated processes that drive efficiency, reduce manual tasks, and enhance the customer experience.

Key ResponsibilitiesCollaboration & Strategy:

* Work closely with customer service, marketing, and sales teams to enhance campaigns and improve workflows.

1. Strategize with department leads to streamline operations and implement scalable solutions.

Workflow Automation:

* Implement and manage custom workflows using tools like HubSpot, Zapier, and ClickFunnels.

1. Automate repetitive tasks to save time, boost efficiency, and reduce errors.

1. Configure marketing funnels and CRM integrations to optimize business operations.

CRM Optimization:

* Centralize client data collection and management into a single CRM system for better organization.

1. Ensure seamless data synchronization between marketing systems, client databases, and CRM platforms.

1. Conduct research and provide software recommendations for continuous improvements.

1. Documentation & Process Optimization:

1. Create and maintain SOPs (Standard Operating Procedures) for system configurations, troubleshooting, and workflow automation.

1. Ensure that all team members have access to up-to-date documentation to support efficient collaboration.

Maintenance & Support:

* Monitor and optimize performance metrics, integrations, and workflows for maximum efficiency.

1. Troubleshoot workflow or platform issues and provide ongoing support to the team.

1. Assist in training team members on best practices for system utilization.

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What We're Looking For

* Tech-Savvy & Solutions-Oriented: You have experience working with automation tools, CRMs, and workflow optimizations.

1. Self-Starter & Problem-Solver: You take initiative, identify bottlenecks, and proactively implement solutions.

1. Strong Communicator & Collaborator: You thrive in a team environment and can effectively communicate technical solutions to non-technical teams.

1. Detail-Oriented & Highly Organized: You document processes, track workflows, and ensure consistency across systems.

1. Continuous Learner: You stay up-to-date with industry trends and emerging technologies to enhance operational efficiency.

Preferred Skills & Tools Experience

We work with a variety of tools and platforms, and experience with the following is a plus:

Collaboration & Communication: GSuite, Slack, Zoom, LastPass

CRM & Data Management: HubSpot (Sales Hub, Marketing Hub, Service Hub, Operations Hub)

Automation & Integration: Zapier, ClickFunnels

E-commerce & Payments: Shopify, Stripe, QuickBooks

Scheduling & Client Engagement: Calendly, Jotform, Typeform

Project Management: Monday.com

If you're proficient in some of these tools, that's great! If you're willing to learn, even better!

If you're excited about the opportunity to streamline operations, optimize systems, and work with an energetic and purpose-driven team, we'd love to hear from you!

*Job Posted by ApplicantPro*