About Be Fulfilled Systems:

Be Fulfilled Systems is a fulfillment company located in Plano, Texas. With an FDA-registered warehouse and extensive nutritional supplement experience we can help any supplement marketer expand their business. We do fulfillment for companies even if they are not selling supplements, our rock-bottom shipping rates and cheap fulfillment fees are hard to beat. We proudly provide competitive pricing, superior customer service, quick turn-around times, concise communication, and third-party logistics solutions. At Be Fulfilled Systems, our customers are always first. For more than 15 years, we have been in the ecommerce space selling products direct to consumers. 10X Systems is the result of those incredible successes and epic failures—a full suite of stress-free “Scaling as a Service” solutions that include manufacturing & product sourcing, fulfillment, inbound/outbound call center, CFO services, fraud prevention and chargeback management, growth funding, and a go-to network of contacts and resources—all in ONE place to help you scale your business quickly and effortlessly.

JOB SUMMARY

The Onboarding Specialist. Responsibilities include but are not limited crucial role in ensuring that our clients fully understand the onboarding process from placing orders, connecting carts and delivery of goods.

PRIMARY DUTIES AND RESPONSIBILITIES

The list below is intended to capture the most essential duties and responsibilities of the job. The list is not exhaustive, and other duties may be assigned at any time.

1. As an Onboarding Specialist at Be Fulfilled Systems, you will play a crucial role in ensuring that our clients fully understand the onboarding process from placing orders, connecting carts and delivery of goods.

1. Manage the onboarding process for new clients, ensuring a smooth and efficient transition into the WMS System

1. Create item numbers for clients and arrange delivery of product to warehouse

1. Provide comprehensive SOPs to client to detail how to process clients’ orders

1. Guide clients through the setup and configuration of the software, addressing any technical issues that arise

1. Collaborate with internal teams, including developers and customer support, to resolve any client concerns promptly

1. Ensure all necessary data and system integrations are completed accurately and on time

1. Build and maintain strong relationships with clients, acting as their primary point of contact during the onboarding process

1. Monitor client progress and provide ongoing support to ensure successful adoption of the software

1. Gather client feedback and provide insights to internal teams to drive continuous improvement of our solutions

1. Create and maintain detailed documentation of the onboarding process, including client- specific configurations and training materials

1. Reports on onboarding progress, client satisfaction, and any issues encountered to the Director of Fulfillment

1. Performs any other duties as assigned by management

1. While performing the duties of this job, the employee is regularly required to sit

1. Other responsibilities and assignments may be expected in this role.

SCOPE

1. No supervisory or managerial responsibility.

1. Normal responsibilities associated with monitoring and reporting everyday expense.

REQUIRED QUALIFICATIONS EDUCATION

* Bachelor’s degree in Business Management or equivalent experience.

EXPERIENCE

* Minimum of 3 years of experience in client onboarding, implementation, or customer success roles, preferably in the direct-to-consumer fulfillment industry.

KNOWLEDGE, SKILLS, AND CAPABILITS

1. The ideal candidate is an excellent communicator with strong organizational skills and a commitment to delivering outstanding customer service.

1. Proficient in Microsoft Office Suite and WMS software.

1. Experience with Shopify, Ship Station, and ERP Systems (NetSuite Preferred).

1. MINIMUM SKILLS, KNOWLEDGE, AND ABILITY REQUIREMENTS:

1. Excellent communication and interpersonal skills

2. Strong organizational and project management skills

3. Technical proficiency with software implementation and troubleshooting

4. Ability to explain complex concepts in a clear and concise manner

1. Must be flexible on schedule and hours

WORKING CONDITIONS AND PHYSICAL DEMANDS

1. Generally, the work environment is that of a warehouse or fulfillment center; specifically one that stores supplements or food products.

1. Generally, the work environment is a warehouse setting.

1. On occasion, it may be required to work weekends, nights, or be on-call.

1. May be designated as a member of the emergency response team.

1. Continually required to utilize hand and finger dexterity.

1. Continually required to talk or hear.

1. While performing the duties of this job, the noise level in the work environment is usually moderate; voices or other noises nearby could be distracting.

1. The employee must occasionally lift and /or move more than 10 pounds, and up to 25 pounds.

1. Specific vision abilities required by this job include:

1. close vision;

2. distance vision;

1. color vision;

1. peripheral vision;

2. depth perception

3. and the ability to adjust focus.

PERSONAL PROTECTIVE EQUIPMENT

1. Due to safety hazards certain items as defined by OSHA may be prohibited in certain areas.

The above statements are intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, scope, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.