About Role

Ring Concierge, a rapidly growing, female-founded fine jewelry company specializing in customized engagement rings and fine jewelry, is looking for a Head of eCommerce to join our team. This key leadership role will focus on shaping the vision and strategy for our digital presence, driving sustainable business growth, and delivering exceptional online experiences for our clients. The ideal candidate thrives in a fast-paced environment, excels at multitasking, and is highly organized.

Responsibilities

1. Define and execute a comprehensive digital commerce strategy to drive revenue growth and connect with customers and prospects to differentiate the brand and meet consumer needs on ringconcierge.com.

1. Oversee the digital product and testing roadmaps, ensuring the development of innovative features, functionality, and content that enhance the digital shopping experience.

1. Partner with cross-functional teams-including retail, product, merchandising, bridal sales, finance, and marketing-to align on key initiatives, product launches, and promotional strategies.

1. Collaborate with marketing teams to implement digital brand campaigns that drive traffic, increase conversion rates, and build brand awareness.

1. Work closely with retail and omnichannel teams to ensure a seamless integration between online and offline customer experiences.

1. Manage relationships with external partners, including web development, UX/UI, and technology vendors, to support e-commerce goals.

1. Conduct user research, session tracking, and customer journey mapping to understand user behavior and implement improvements based on insights.

1. Continuously analyze and refine the customer journey to increase conversion rates and boost sales.

1. Leverage data analytics to monitor and enhance digital commerce performance, focusing on KPIs such as conversion rates, average order value (AOV), traffic, and channel ROI.

1. Foster a culture of collaboration, innovation, and high performance.

1. Stay ahead in the fine jewelry industry by consistently analyzing the competitive landscape and tracking consumer trends, adapting strategies as needed.

About You

1. A strategic doer who combines big-picture thinking with hands-on execution to drive impactful results.

1. Deep expertise in digital retail platforms, merchandising, and best practices for optimizing digital shelf presence.

1. Proven ability to collaborate cross-functionally and build strong relationships across departments to achieve strategic objectives.

1. Team-oriented mindset with the ability to work effectively with partners at all levels of the organization; skilled in negotiation and influencing cross-functional teams.

1. Highly organized with exceptional attention to detail, ensuring accuracy and quality in all aspects of work.

1. Excellent analytical and problem-solving skills, with the ability to synthesize data into actionable insights.

Requirements

1. Bachelor's degree in Computer Science, Business, Marketing, or a related field.

1. 10-15+ years of experience in eCommerce, with a focus on driving growth and innovation.

1. Previous experience with a high-growth, direct-to-consumer brand.

1. Proficiency in Shopify, Google Analytics and ecommerce tools/technologies

1. Strong analytical skills and data-driven thinking

1. Excellent project management skills with the ability to multitask and thrive in a fast-paced, dynamic environment.

1. Exceptional leadership and team management skills, with a proven ability to grow high-performing teams.

Details - NYC

1. Hybrid role located in midtown NYC.

1. Office Hours: 9:00 am to 6:00 pm, with the knowledge that we have a startup culture and your day may extend past listed office hours (with the possibility of weekends during busy season or sales).

1. Health, Vision & Dental Insurance for full-time employees.

1. 401K with employer match program.

1. We offer generous employee discounts on our fine jewelry.

1. Paid time off, including an extra allowance of 3 days annually for religious observances.

1. The salary for this position is $200,000-$230,000, commensurate with experience.