Title
Experience Strategist (Director Level)
Type
Full Time Position - Not remote
Base
Competitive salary (DOE) with performance based compensation
Hours
8am to 5pm
About Forix Digital
Forix Digital is a leading eCommerce agency based in Beaverton, Oregon, specializing in Conversion Rate Optimization (CRO), strategy, design, and development. We work with innovative brands to craft exceptional digital experiences that drive user engagement, increase conversions, and propel business growth. We are seeking a Director-level Experience Strategist to lead strategic initiatives and help us expand our client portfolio by delivering high-impact pitches focused on conversion and design opportunities.
Position Overview
As the Experience Strategist (Director Level) at Forix Digital, you will play a pivotal role in pitching to new sales prospects and clients, showcasing how our expertise in CRO, design, and development can optimize their eCommerce experiences. You will collaborate with cross-functional teams—ranging from UX and design to development—to devise transformative eCommerce strategies.
Key Responsibilities
1. Pitch Development & Delivery
* Lead the creation of compelling pitches, proposals, and presentations for prospective clients, with a strong focus on conversion and design enhancements.
* Analyze client needs, market data, and competitive landscapes to build persuasive, insight-driven proposals.
* Present strategies and solutions to C-level executives and other key stakeholders in a clear, engaging manner.
2. Strategic Leadership
* Develop and maintain high-level eCommerce strategies that blend business objectives, customer insights, and technological capabilities.
* Oversee the strategic direction from pitch to implementation, ensuring projects align with client goals and industry best practices.
* Guide internal teams to ensure seamless execution of proposed strategies.
3. Conversion Rate Optimization (CRO) & User Experience (UX)
* Continuously evaluate and refine CRO approaches, leveraging data analytics and user feedback to drive increased site performance and revenue.
* Identify opportunities for UX improvements that enhance user engagement, streamline the customer journey, and strengthen brand perception.
* Keep abreast of emerging eCommerce trends, best practices, and technologies to maintain a competitive edge.
4. Client Relationship Management
* Work with Account Managers to Establish and nurture relationships with existing clients, acting as a trusted advisor in eCommerce strategy, CX, and design.
* Effectively communicate project milestones, performance metrics, and strategic insights to clients, ensuring long-term satisfaction and retention.
* Collaborate with Sales and Account Management teams to facilitate project handovers and maintain consistent client engagement.
5. Team Collaboration & Mentorship
* Provide leadership and mentorship to junior strategists, analysts, and cross-departmental colleagues, fostering a culture of continuous improvement.
* Champion collaboration between UX, design, development, and marketing teams to drive a holistic approach to eCommerce solutions.
* Promote a knowledge-sharing environment, ensuring strategic insights and best practices are integrated across the organization.
Qualifications
Education & Experience
+ Bachelor’s degree in Business, Marketing, Design, or a related field (Master’s degree preferred).
+ 7+ years of experience in eCommerce strategy, digital marketing, UX, or a related field, with at least 3 years in a director-level or leadership role.
Technical Skills
+ Demonstrated success in pitching and securing new business in an agency or consulting context.
+ Strong understanding of eCommerce platforms (e.g., Magento, Shopify, WooCommerce, ect.) and experience with CRO tools (e.g., Optimizely, Google Optimize, VWO).
+ Strong understanding of UX best practices, analytics platforms (Google Analytics, Adobe Analytics), and A/B testing methodologies.
Soft Skills
+ Exceptional communication and presentation abilities, with a talent for storytelling and persuasion.
+ Strategic thinker with an analytical mindset, able to translate complex data into actionable insights.
+ Proven leadership and team-building skills, fostering collaboration across multiple disciplines.
Benefits
We're committed to maintaining a motivated, positive work environment with people who share, demonstrate and live our core values. Take pride in working for a company that lives its core values, defines and pursues its vision and mission/purpose, and continually provides tangible value and benefit to its employees and our clients. Our benefits include:
- Employee medical coverage
- Vision
- Prescription plan
- 401K
- Vacation and sick time
- Work from home Fridays
Additional Perks Include
- Bottomless coffee
- Ping Pong
- Company lunches and outings
- Snacks and beverages
- Open office space environment
- Career development
- Parking
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About Forix:
Forix is 100-plus person digital agency in Beaverton that specializes in e-commerce website development and support. Forix has quickly become a frontrunner in providing custom commerce solutions and has been identified as one of the top eCommerce agencies nationwide.