Job Overview

We are seeking a detail-oriented and experienced

eCommerce Specialist

to manage and optimize our online sales channels while providing essential warehouse support. This role bridges digital commerce expertise with hands-on operational efficiency to ensure seamless order fulfillment and exceptional customer satisfaction. The ideal candidate will have at least 2 years of experience in eCommerce management and a solid understanding of warehouse operations.

Key Responsibilities

eCommerce Operations

1. Manage online product listings across platforms (e.g., Amazon, eBay, Shopify) by uploading, editing, and optimizing product descriptions, images, and pricing

1. Maintain inventory accuracy across online platforms, integrating with warehouse operations

1. Handle customer inquiries, complaints, and returns promptly and professionally.

1. Coordinate with marketing teams to support promotional campaigns and sales events

Order Fulfillment and Inventory Management

1. Pick, pack, and ship orders accurately and efficiently to meet customer expectations

1. Receive, inspect, and store incoming shipments

1. Conduct regular inventory counts and reconcile discrepancies

Warehouse Support and Maintenance

1. Operate warehouse equipment such as forklifts, & pallet jacks (certification provided)

1. Assist with prioritizing and fulfilling online orders in coordination with warehouse staff, as well as supporting other areas such as operations, shipping and receiving as needed

1. Ensure all outgoing products meet quality standards and resolve order discrepancies or damaged goods promptly

1. Package and prepare items for shipment according to platform-specific requirements

1. Maintain a clean, organized workspace to ensure safe and efficient operations

Qualifications

Required

1. Minimum of 2 years in an eCommerce role, with exposure to warehouse or fulfillment operations

1. Proficiency with eCommerce platforms (e.g., Shopify, Amazon Seller Central, eBay etc.)

1. Basic understanding of SEO, digital marketing, and product analytics

1. Proficiency in Microsoft Office Suite (Excel, Word) or Google Workspace

1. Ability to lift up to 50 lbs and stand for extended periods

1. Strong organizational, time management, and problem-solving skills

1. Attention to detail and commitment to accuracy

Preferred

1. Experience with shipping software (e.g., ShipStation, FedEx, UPS)

1. Forklift certification

1. Experience in a multi-channel eCommerce environment

What We Offer

1. Competitive salary based on experience

1. Health, dental, and vision insurance

1. 401(k) with company match

1. Short-term and long-term disability coverage

1. Life insurance

1. Paid time off and holiday pay

1. Opportunities for growth and professional development