Salary:

Title

ECommerce Specialist

Location

Washington, D.C.

Salary

Competitive salary and benefits package based on qualifications; classified as full-time salaried; exempt and not eligible for overtime.

Reports to

Jane Scott, Sr. Director of ECommerce

Position Overview

The eCommerce Specialist will play a key role in optimizing Tuckernucks online sales operations and ensuring an exceptional shopping experience for our site visitors to drive conversions and enhance brand loyalty. This includes optimizing site performance, implementing site enhancements, keeping an eye out in the market for new technology and experiences, de-bugging eCommerce products as needed, resolving customer service issues related to eCommerce operations and our ecosystem of features. This individual will collaborate closely with cross-functional teams and vendor partners to boost ecommerce sales, reduce friction for customers, bring down return rate and improve operational efficiency.

A successful candidate will be a detail-oriented, open minded, positive and proactive self-starter who thrives in a fast-paced, ever-evolving environment. This individual must excel at balancing multiple tasks, meeting deadlines, and solving problems efficiently while maintaining a high level of customer satisfaction. Strong communication skills and the ability to work collaboratively with various teams to achieve common goals will be critical for success in this role.

Core Responsibilities

1. Recommend and implement improvements to the customer journey

1. Act as a primary point of contact for eCommerce-related operations

1. Update website content to support promotional campaigns

1. Lead page load speed efforts including SEO and site speed tools and vendor partnerships

1. Support management of site plug ins and merchandising tools

1. Provide weekly reporting on site performance and ad hoc as needed

1. Support growth of International eCommerce, including successful customer order workflows

1. Accountable with eComm Ops Team for key KPIs including CvR, UPT, AOV and Returns Rate.

1. Participate in UAT as needed

1. Analyze and report on key eCommerce performance metrics, including site speed, merchandising usage, page engagement, and customer feedback.

1. Support the launch of new eCommerce initiatives and international markets, ensuring that operational processes are aligned for success.

1. Collaborate with the Customer Experience team to resolve any customer-facing issues related to online experience.

1. Communicate effectively with cross-functional teamsincluding Technology, Logistics, Buying, Planning and Merchandisingto share insights, relay information, and drive improvements in eCommerce operations.

Minimum Qualifications

1. 1-2 years of experience in an eCommerce or Customer Service role, ideally in the ecommerce or omnichannel apparel retail industry.

1. Hands on Shopify experience is a plus.

1. UX / UI experience is a plus.

1. Demonstrated affinity for technology and a keen interest in problem-solving.

1. Natural problem-solver who contributes to a collaborative work environment that encourages creative thinking and innovation.

Knowledge/Skills/Abilities

1. Proven track record of managing complex eCommerce projects with a strong focus on quality, accuracy, and meeting deadlines.

1. Detail-oriented and results-driven, with experience in technical project management and process optimization.

1. A passion for staying ahead of eCommerce trends and technology to enhance the customer experience and operational efficiency.

1. Experience leading cross-functional teams and working closely with stakeholders across various departments and seniority levels.

1. Excellent communication skills, both verbal and written, with the ability to relay technical information to non-technical stakeholders.

1. Ability to develop and maintain strong relationships with key partners, vendors, and service providers to support business growth.

1. Analytical mindset with the ability to identify opportunities for improvement, develop actionable solutions, and implement them effectively.

1. Enthusiasm for mentoring, coaching, and developing others to foster a collaborative and growth-focused team culture.

1. A "no task is too small" mentality and a proactive approach to achieving team goals and ensuring overall success.

Core Values

The successful candidate will also demonstrate the following core values that inspire the Tuckernuck team to make a difference.

1. Teamwork Makes the Dream Work

1. Find the Fun

1. Stay Authentic

1. Respect

1. Entrepreneurial Spirit

1. Start Strong & Finish Strong

1. Have Courage

*Tuckernuck is an equal opportunity employer and makes employment decisions on the basis of merit. Tuckernuck policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.*