Qualitysewing.com
is looking for an
E-commerce Sales & Customer Service Representative
to work in our office in Tukwila, WA. Immerse yourself in a vibrant, customer-focused environment where your problem-solving skills will shine. This onsite position offers the excitement of engaging with online customers, addressing their needs, helping them make the perfect purchase, and enhancing their online customer experience. You'll earn competitive compensation and thrive in a fun and energetic workplace. Collaborate with a team that values excellence and integrity while driving forward-thinking solutions.
This sales position earns a
minimum total wage
of
$20 per hour for the first 90 days. After the first 90 days, most E-commerce Sales & Customer Service Representatives earn
$20 - $35 per hour between their hourly rate + sales commissions
. We provide
great benefits and perks
, including
high earning potential, 401(k) with matching, PTO, opportunities for advancement and bonuses, health and dental insurance, employee discounts, and a fun work environment!
If this sounds like the right customer service opportunity for you, apply today!
A little about Quality Sewing and Vacuum
Quality Sewing & Vacuum has been committed to the sewing and vacuum needs of customers since 1985. We started with one retail location in the Seattle area, and over the last 40 years, we've grown to 11 locations in Washington State and online at Qualitysewing.com. As a family-owned company, we're committed to providing exceptional customer service at competitive prices. We strive to maintain a culture of empathy, honesty, transparency, and respect. Each team member is valuable to us, so we offer generous benefits and seek to provide an environment that encourages personal and professional growth.
Are you excited about this E-commerce Sales & Customer Service Representative job?
As an E-commerce Sales & Customer Service Representative at Quality Sewing and Vacuum, your daily expectations will revolve around providing exceptional customer service while actively engaging in sales. You'll be able to help customers through phone, email, and live chat, helping them through product inquiries and resolving any issues they may encounter. You'll manage online orders and ensure timely processing, consistently maintaining our standards of excellence.
Additionally, you'll collaborate with team members to develop creative strategies for customer engagement and retention. You'll be tasked with maintaining an organized workspace, keeping product knowledge current, and participating in training sessions to enhance your skills. Finally, you'll contribute to a positive and energetic workplace culture, embodying our core values of humility, empathy, and integrity in every interaction.
What you need to be successful
You will need a blend of sales, interpersonal & technical skills to excel as a Full-Time E-commerce Sales & Customer Service Representative at Qualitysewing.com. Proficiency in tools such as Shopify and Zendesk is essential for managing online sales and customer interactions efficiently. Familiarity with Gmail and Google Docs will enable you to communicate effectively with team members and keep organized records. Strong problem-solving abilities are crucial to address customer inquiries and resolve issues promptly.
Excellent communication skills, both written and verbal, will help you connect empathetically with customers, ensuring their needs are met. A customer-centric mindset is vital for understanding and exceeding customer expectations. Additionally, a willingness to learn and adapt in a fast-paced environment will contribute to your success in this rewarding role.
The ideal candidate will have sales experience, sewing product knowledge, and the ability to work within the following computer programs...
- Shopify
- Zendesk
- Gmail
- Google Docs
WORK SCHEDULE
This position works Monday through Saturday from 8am-4pm in our Tukwila offices.
We are closed Sundays
and all team members enjoy Sunday's off.
ARE YOU READY TO JOIN OUR TEAM?
If you think you'd be a good fit for this job, please fill out our initial
3-minute, mobile-friendly application
. We look forward to meeting you!
Hiring Location Zip Codes: 98188
Employment Type: FULL\\_TIME