Location
Novato, CA
Join a Team That Delivers Healthy Beauty Happen Daily
At
Beauty Heroes
, we’re more than just a beauty and wellness store—we’re on a mission to
deliver healthy, high-performance products that make a positive impact.
We believe in curating exceptional products, creating a welcoming experience, and
having fun while doing it.
Our team wears many hats, and no two days are the same—but that’s what makes it exciting.
We’re looking for a
Fulfillment + Customer Care Specialist / Product Merchandising Supervisor
to join our small but mighty team. If you love the idea of blending hands-on fulfillment, customer care, and product merchandising into one dynamic role—this could be the perfect fit.
What You’ll Do
Fulfillment + Warehouse Management
- Print, sort, and prioritize daily orders
- Pick, pack, and ship orders with care
- Monitor inventory levels and report needs
- Receive and check in new products
- Manage and expedite backorders
- Keep the fulfillment space organized and efficient
- Support subscription box fulfillment
- Assist with purchasing administration
Customer Care
- Respond to customer inquiries via our customer care platform,
ReAmaze
, and phone
- Provide updates on backorders and shipping timelines
- Reconcile outstanding orders
️ Product Merchandising
- Maintain and update product listings on the Beauty Heroes website
- Coordinate and schedule new product launches
- Ensure products are accurately described, tagged, and visually appealing
- Support purchasing for new product additions
- Work closely with our Novato store team to curate new in-store launches
- Manage SKU updates, price adjustments, and product archiving
- Continuously improve merchandising for better product discoverability
What We’re Looking For
- Retail warehouse, fulfillment, or e-commerce experience
- Knowledge of
retail/wholesale operations and shipping procedures
- Proficiency on
Mac, PC, MS Word, and Excel
- A
seriously detail-oriented, thoughtful, and mindful
team player
- Strong communication skills
and a professional, friendly demeanor
- Ability to
self-manage and prioritize tasks in a fast-paced environment
- Proactive problem-solver
with a get-it-done attitude
- Someone who enjoys working with a
small, passionate team that makes a big impact
Bonus Points If You Have
✔️ Experience in
beauty, health, or wellness retail
✔️ Familiarity with
subscription box fulfillment
✔️ Knowledge of
Shopify, or similar e-commerce platforms
✔️ A passion for
sustainable, eco-conscious beauty
Minimum Education
Bachelor’s Degree
Why Join Beauty Heroes?
We Love What We Do
– We’re passionate about healthy beauty and delivering an exceptional experience.
No Two Days Are the Same
– We wear many hats, but that keeps it fun and fulfilling.
A Small Team Making a Big Impact
– Your work matters here.
You’ll Work With Great People
– We like who we work with, and we have fun doing it.
Ready to Join Us?
Send your resume and a brief note about why you’d love to work with us.
We can’t wait to meet you!