Who We Are?

1. We are a dynamic seed-stage company headquartered in the vibrant San Francisco Bay Area, CA. In the fierce battle for consumer attention, we believe in the power of experience. Our inspiration? Crafting technology that not only elevates web content but sets new standards everywhere.

1. We seek like-minded individuals who relentlessly push boundaries, striving for excellence in their craft.

1. If you crave ownership, challenges, and a supportive environment to shape the future of a company, then you're in the right place. Join Maker and become an integral part of our exciting journey.

What Sets Us Apart?

1. Maker is not just another platform - it's a game-changer in the world of ecommerce! Our revolutionary platform is tailor-made to deliver the most captivating content for commerce, transforming online retail experiences into a rich tapestry of engagement, conversion, and revenue growth.

1. Imagine a world where your creativity knows no bounds. At Maker, we've seamlessly blended top-notch design, web publishing, and analytics tools into a single powerhouse platform. The result? Elevate any existing site with content that's not just 10x richer but comes with zero code, development costs, or risks!

1. Get the opportunity to work with global brands like Walmart, Anthropologie, Sephora, Goodearth, Lakme, and many more.

What You'll Do as a Customer Success Manager

1. Primary Point of Contact: Act as the main liaison between agency partners, clients, and Maker. Address queries, concerns, and feedback promptly and effectively.

1. Nurture Partnerships: Build and maintain strong relationships with agency partners and clients. Regularly check in to understand their needs and how Maker can support them. Collaborate with agency partners to identify new business opportunities.

1. Client Onboarding and Training: Guide clients through the implementation process, ensuring smooth communication between the client and Maker team. Conduct comprehensive training sessions for agency team members and clients on Maker products. Provide ongoing support and updates to ensure proficiency and confidence in using Maker products.

1. Ensure ROI: Monitor and analyze the performance of Maker products for customers. Provide insights and recommendations to agency partners and clients to optimize the use of Maker products and improve ROI. Identify opportunities for A/B testing on clients' sites to enhance conversion rates and have ROI based-discussions with clients.

1. Performance Monitoring and Business Reviews: Use analytics and reporting tools to track the performance of Maker products. Conduct quarterly and annual business reviews with clients to highlight successes and areas for improvement. Monitor key account health metrics and reach out to improve the delivery of digital assets and conversion.

1. Internal Coordination: Engage and coordinate internal groups as needed to meet revenue targets and maximize customer retention and adoption. Communicate with clients across Slack, Zoom, Intercom, and email. Strategically manage account escalations and provide timely resolutions in sync with QA and tech team.

1. Product Launches and Opportunities: Serve as a liaison with customers regarding new product launches and opportunities. Strategize with customers for deeper utilization of Maker tech products and features.

1. Upselling and Cross-Selling: Collaborate with clients to identify opportunities for upselling and cross-selling. Enhance their experience and maximize value from Maker's innovative solutions.

Required Skills

:

1. 5+ years of proven Customer Success experience working in a SAAS or a Martech company

1. Ability to pick up, learn, and quickly become knowledgeable in SaaS tech concepts

1. Experience working with data-driven strategy, managing up-selling/cross-selling opportunities & meeting with revenue targets

1. Strong interpersonal skills and experience in building relationships in different capacities with a wide range of customers

1. Outgoing, positive, and energetic personality with a consultative mindset

1. High energy with excellent cross-functional collaboration skills to drive customer initiatives

1. Experience with working on Google Analytics/other web analytics tool, Ecommerce or Shopify products is an added advantage

Timings

:

Monday to Friday 9 am- 7 pm

Location

:

EST/PST (Remote)

Why Join Us

?

Work with the most iconic brands. Learn and grow with a talented team. At Maker,  we cherish growth, celebrate fresh ideas, and thrive on initiative.

Employment Type: FULL\\_TIME