About Us
We are a dynamic company in the cosmetics industry, dedicated to providing high-quality products and exceptional service. We are seeking a
Customer Service Specialist & Office Assistant
with over 5 years of experience to join our team. This role requires a proactive, computer-savvy professional with experience in customer service, office administration, and familiarity with Walmart systems and QuickBooks.
Key Responsibilities
Customer Service
+ Handle inquiries and resolve issues via phone, email, and chat with professionalism and empathy.
+ Process orders, returns, and exchanges accurately and promptly.
+ Provide product information and recommendations to customers.
Office Support
+ Assist with administrative tasks, including data entry, filing, and inventory management.
+ Coordinate with warehouse staff to ensure smooth order fulfillment.
+ Prepare reports and update internal systems as needed.
Walmart Marketplace Expertise
+ Manage Walmart product listings and monitor sales performance.
+ Resolve marketplace disputes or inquiries efficiently.
QuickBooks Management
+ Record and reconcile transactions in QuickBooks.
+ Assist with preparing invoices and monitoring payments.
Qualifications
- Fluent in English with excellent written and verbal communication skills.
- Proven customer service experience, preferably in cosmetics or a related industry.
- Proficient in Walmart marketplace operations and product management.
- Skilled in QuickBooks with a strong understanding of financial data entry and reporting.
- Strong computer literacy, including proficiency in Microsoft Office and online platforms.
- Ability to multitask, prioritize, and work effectively in a fast-paced environment.
- Attention to detail and problem-solving skills.
Preferred Skills
- Knowledge of the cosmetics industry and related products.
- Experience with additional e-commerce platforms (e.g., Amazon, Shopify).
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.