Position Overview

As a Customer Service Representative, you will manage incoming calls and emails, assist customers with questions about their orders, and resolve issues to ensure an exceptional online shopping experience.

Key Responsibilities

1. Respond to customer inquiries via phone, email, and chat promptly and professionally.

1. Help customers with questions about wallpaper patterns, installation guidelines, measurements, and stock availability.

1. Address and resolve customer concerns, return requests, and complaints, ensuring customer satisfaction.

1. Gather and report customer feedback to help improve our products and services.

1. Uphold the company's commitment to high-quality service and positive customer relationships.

Requirements

1. Must be available to work in-office 30-40 hours per week.

1. Proven experience in a customer service role, preferably in e-commerce or retail.

1. High School Diploma.

1. Excellent verbal and written communication skills.

1. Strong problem-solving abilities and a friendly, helpful attitude.

1. Ability to multitask and manage time efficiently.

1. Experience with Apple computers, Shopify e-commerce platform, and Google Chrome is a plus.

1. Interest or experience in interior design or wallpaper is a bonus.

1. Applicants are to provide two references if needed.