Associate Digital Merchandise Manager

As an Associate Digital Merchandise Manager, you will be a strategic partner leading product catalog merchandising strategy, governance, and syndication. Utilizing product and project management tools, you will facilitate growth across global sites and deliver a multi-platform customer experience.

Responsibilities

What Your Impact Will Be

1. Support the Head of eCommerce & Director in achieving annual goals with an emphasis on site and product authoring for multiple global sites.

1. Serve as a flexible resource for trade teams and cross-functional partners, including marketing, buying, and creative teams.

1. Build strong relationships with executive leadership as a credible business partner.

1. Serve as the expert for Lovisa site authoring and relevant inputs, including workflow optimizations, translation processes, technology expertise, and data fidelity.

1. Gain comprehensive knowledge of eCommerce strategic objectives, priorities, customer experience, decision-making processes, and KPIs.

1. Assist in preparing and presenting digital eCommerce decks and other presentations as needed.

1. Ensure that product comps and content, including assets, videos, and product copy, are tracked and provided by the team by due dates.

1. Support business by planning content for new launches and promotions that support omni-channel efforts. Update and maintain the Global Trade Planner to reflect all Lovisa priorities.

1. Outline homepage content, including priority messaging, secondary messaging, value ranking, and category support breakout.

1. Pursue opportunities to ensure maximum homepage/category page exposure and EDMs.

1. Monitor churn risk and make recommendations for linking and messaging to support products or categories specific to at-risk customers.

1. Maintain and guide navigation optimization and personalization for desktop and mobile using relevant resources (e.g., GA4, Clarity, and Cart) to enhance customer experience.

1. Act as a crucial partner of the UX and UI Team to identify and prioritize A/B testing opportunities to advance Lovisa's PDP/PLP and navigation content strategy.

1. Continuously define and deploy operational efficiencies to support key business objectives and automation with a global-to-local mindset.

1. Drive brief development, campaign initiation, and execution processes, including writing briefs for projects and ensuring campaigns are properly set up in various tools.

1. Conduct frequent homepage and product page audits to ensure accuracy for site flips.

1. Recap and share campaign overviews and performance updates with business stakeholders to ensure transparency and alignment across the organization.

Additional Expectations

1. Collaborate with global teams, requiring flexibility with working off-hours to accommodate international time zones.

1. Stay updated on and implement digital eCommerce best practices.

Required Skills

1. Proficiency in Shopify and GA4 preferred.

1. Proficiency in MS Excel.

1. Proficiency in data analysis skills, with a focus on customer engagement metrics.

1. Strong organizational and presentation skills.

1. Bachelor's degree or equivalent experience in a similar field.

Preferred Skills

1. Ability to work in a fast-paced environment.

1. Strong analytical and problem-solving capabilities.

1. Excellent oral and written communication skills.

1. Demonstrated experience in driving operational efficiency and cross-functional collaboration.

Core Competencies

1. Organizational understanding

1. Flexibility

1. Teamwork

1. Customer service

1. Attention to detail

1. Problem-solving ability

1. Open and honest communication

Dress Code

In presenting an image that reflects our brand's professionalism, the Associate Digital Merchandise Manager will adhere to professional smart casual or business-appropriate attire.